Privacy Policy
I. Purpose and Scope of Data Collection:
The data primarily collected on the website campviet.com includes: full name, email, and phone number of customers. These are mandatory details that customers must provide when registering for services, and we use them to confirm registrations and protect consumer rights at Campviet Tourism.
During the payment process on the website campviet.com, we retain only the detailed information about paid orders. Customer bank account information will not be stored.
Customers are responsible for ensuring the security of their personal information and monitoring their activities when using the service, as well as when sending emails or contact forms. Additionally, customers must promptly notify Campviet Tourism of any unauthorized activities, abuse, or security breaches regarding third-party registration names and passwords so that appropriate measures can be taken.
II. Scope of Information Use
The company uses customer-provided information to:
- Provide information about products and services to customers;
- Deliver goods to customers;
- Send notifications about activities related to customer communications with Campviet Tourism, such as promotions, customer appreciation programs, etc.;
- Prevent activities that may compromise user accounts or impersonate customers;
- Contact and resolve issues with customers in special cases.
The information will not be used for any purpose other than confirming and contacting the customer regarding transactions on the website https://campviet.com.
In the event of legal requirements, the company is responsible for cooperating in providing customer personal information when requested by judicial authorities, including prosecution, courts, and police, for investigating legal violations. No one else has the right to infringe upon customer personal information.
III. Retention Period of Information:
Customer personal data will be retained until a request for deletion is made. Otherwise, all customer personal information will be kept confidential on Campviet Tourism’s servers.
- Parties or Organizations that May Access Personal Information:Campviet Tourism Joint Stock Company
- Partners who have contracts to perform part of the services provided by Campviet Tourism. These partners will receive information as agreed in the contract (which may be partial or full information depending on the contract terms) to support users in utilizing the services provided by the company.
- State agencies, upon request, may access user information for investigation purposes.
- In the case of disputes between buyers and sellers, and if Campviet Tourism acts as the mediator, it may access the information.
- Address of the Entity Collecting and Managing Personal Information:Campviet Tourism Joint Stock Company
- Address: B34, Lane 70 Nguyen Thi Dinh, Thanh Xuan, Hanoi
- Phone:
- Email: info@campviet.vn
- Means and Tools for Users to Access and Modify Their Personal Data:
- Customers have the right to check, update, adjust, or delete their personal information by requesting Campviet Tourism to make the necessary changes.
- Customers may file complaints about sellers with the website management at campviet.com. Upon receiving these complaints, Campviet Tourism will verify the information. If the complaint is valid, appropriate measures will be taken.
VII. Commitment to Protect Customer Personal Information:
We are committed to maintaining the absolute confidentiality of customer personal information according to our privacy policy. The collection and use of each customer’s information will only be carried out with their consent, except where required by law.
We do not use, transfer, provide, or disclose any personal information to third parties without the customer’s permission.
In the event of a security breach leading to the loss of personal data due to a hacker attack, we will inform the authorities for timely investigation and notify customers accordingly.
We guarantee the security of all online transactions, including invoices and digitized accounting documents.
Campviet Tourism management requires individuals to provide full personal information when registering or making a purchase, including: full name, email, phone number, account number, payment card details, etc., and assumes responsibility for the legality of the information provided. Campviet Tourism will not be responsible for resolving complaints related to customer rights if all personal information provided during the registration process is found to be inaccurate.
VIII. Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information:
Customers have the right to file complaints about the disclosure of personal information to third parties with the management of Campviet Tourism Joint Stock Company at the company’s address or via email: info@campviet.com.
The company is responsible for implementing technical and professional measures to verify the reported information.
The time for processing complaints related to customer personal information is 15 days.